FAQ

Frequently Asked Question

Find answers to common questions about booking, payment, check-in, and staying at Villa Resort Bali Murah. We’re here to make your villa booking experience smooth, secure, and stress-free.

How do I make a booking at Villa Resort Bali Murah?

You can easily book your villa directly through our website by selecting your preferred dates, villa, and completing the secure online payment process.

Can I pay online with a credit card?

Yes. We accept major credit and debit cards through our trusted payment gateway for secure and instant transactions.

Is my online payment safe?

Absolutely. All online payments are processed through an SSL-secured and PCI DSS-compliant payment system, ensuring your financial information is fully protected.

Do I need to pay a deposit to confirm my booking?

Yes. A deposit or full payment may be required to confirm your reservation. The exact amount and policy will be shown during the booking process.

Can I cancel or change my booking?

Yes. Cancellations or changes can be made depending on the villa’s cancellation policy. Please check the terms shown before confirming your booking.

What is your cancellation policy?

Each villa may have a different policy. Generally, free cancellation is available within a certain period before check-in, but non-refundable rates cannot be canceled.

What time is check-in and check-out?

Standard check-in time is 2:00 PM, and check-out is 12:00 noon. Early check-in or late check-out may be available upon request and subject to extra charges.

Is airport transfer service available?

Yes. We can arrange airport transfers for an additional fee. Please let us know your flight details in advance to schedule pickup.

Are breakfast and other meals included?

Some villas include breakfast, while others offer it as an optional service. Meal availability will be stated in each villa’s description.

How many people can stay in one villa?

Each villa has a maximum occupancy limit. Please check the villa’s details page for capacity information. Extra guests may incur additional charges.

Are pets allowed in the villas?

Pet policies vary depending on each property. Please contact our support team to confirm if your selected villa allows pets.

Who should I contact if I need help with my booking?

Our customer service team is available to assist you with any questions or issues. You can reach us by Contact form or via WhatsApp/phone at +62813-3877-4089.